Browney House Surgery, Langley Park & Croft View Surgery, Lanchester

Introduction to the Friends and Family Test

 

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

 

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

 

Please call into either surgery and fill out a form and post into the Friends and Family letter box.

 

For recent results please follow see the NHS Choices website or click on the following link:

 

https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=40591

 

 

 

Friends%20and%20Family%20Test%20for%20external%20website NHS Choices Website Link