The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Please call into either surgery and fill out a form and post into the Friends and Family letter box.
Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.