Due to the decline in interest and attendance for meetings from patients, the Practice decided to conduct an Improving Practice Questionnaire survey of Patients. The Practice felt that this was a good way to gain information from Patients about the Practice. The questions asked and comments section will give the Practice pointers as to where services can be improved.
92% of all patient ratings about this practice were good, very good or excellent. The Practice are very pleased with the results. Comments made by patients will be discussed and added to an action plan. The action plan will be carried out during 2019.
In Jan and Feb 2020, the Practice will conduct the same questionnaire process. The Practice will then be able to compare results so that a full analysis can take place.
A copy of this report is also available in the Reception area.
Please ask Louise or Andrew if you have any questions regarding the questionnaire results or if you would like to be added to the Patient Participation Group. The Practice does struggle to recruit members so any interest would be very much appreciated. Participation can be in person, over the phone, via e-mail / text message, letter or notes. Any feedback (good or bad) is very much welcome.